Important: Please download and install the latest available Borderlands patch.
Please find below a list of frequently asked questions we have collected for ‘Borderlands’ and ‘Borderlands: The Zombie Island Of Dr. Ned’:
Q: During setup I get the error message: ‘Release date check failed’.
A: Please follow the steps below to manually perform the release date check.
Important: This has to be done before you start the setup / installer of ‘Borderlands’.
- Download the Manual Release Date Check tool here: http://download.securom.com/support/2k/BorderlandsManualReleaseDateCheck.zip
- Unpack the zip archive and launch the Borderland-ManualReleaseDateCheck.exe
- The welcome screen asks you to save the ActivationRequest.dfa file on your hard disc (for example, to your Desktop)
- Open your browser to the website https://support.securom.com/borderlandsdfa/
- Enter the path to the ActivationRequest.dfa file and the security code in the website and press the "Submit Query" button
- Download the ActivationResponse.lic file to your hard disc (for example, to your Desktop)
- Return to the activation dialog browse to the ActivationResponse.lic file you’ve stored in the step above and press the "Activate" button
- You will get a success message
- You can now run the setup of ‘Borderlands’
If the error message persists, please download the SecuROM™ Diagnostics Tool and follow the instructions on the website.
Q: I get the error message: ‘Security Module not activated (13001)’.
A: Please install the SecuROM™ Diagnostics Tool and follow the instructions to update your application.
Q: I get the error message: ‘Error 1722: There is a problem with the Windows Installer package.’.
A: Please note that this issue is not SecuROM™ related.
This workaround was verified on a Windows 7 machine (x64) but should work on Vista, too.
- Start by making sure you don’t have any latent files left behind by previous installation attempts: Just delete the "Borderlands" folder. It should be in a location like this:
"C:Program Files (x86)2K GamesGearbox SoftwareBorderlands" (for 32-bit systems, remove the "(x86)")
- Start the install again and wait for the error to appear. When the 1722 error pops up, leave the error up and go into your "Program Files" folder and rename the "2K Games" folder to "_2K Games".
- Click OK on the 1722 error. When it finishes rolling back the installation, click OK on the final installer message. Now you can rename the folder back to "2K Games".
The game is now almost ready to be played. The Release Control check and the integration into the Games Explorer have to be performed.
- Locate the Borderlands.exe file (you’ll find this in the "…2K GamesGearbox SoftwareBorderlandsBinaries" folder.) Right-click and create a shortcut (you may need to create this shortcut on the Desktop.)
- Now right-click on the shortcut and select properties. Add a space to the end of the text in the "Target" box and after the space, add: -installge
It should look something like this:
"C:Program Files (x86)2K GamesGearbox SoftwareBorderlandsBinariesBorderlands.exe" -installge
- Then select the "Advanced" tab in the "Properties" dialog and enable "Run as Administrator" and click "OK". Click "OK" one more time to close the properties dialog.
- Finally, run the shortcut. You should see the SecuROM™ decryption process again, followed by a dialog that says the game was installed into "Games Explorer" successfully.
You’ll need to delete that shortcut (because it won’t be used to actually run Borderlands.) You can either create a new shortcut for the game, or just run it from Games Explorer directly.
Since the game isn’t officially installed, you won’t see it in the "add/remove programs". To uninstall the game, just delete the Borderlands folder (inside the "2K GamesGearbox Software" folder.)