Remote Tools

Hardware Inspector S...

Hardware Inspector Service Desk is a web interface which provides effective communication between a user and a supporter. It helps users register on their own and submit their requests directly from their workplaces, which significantly shortens response-time from the support team and incident solution.

Hardware Inspector Service Desk is fully customizable. Administrators can change values of request parameters and specify which parameters are available for users: urgency, deadline, request type, etc. It provides for a large variety of support policies in organizations.

The program features automated assignment of responsibilities for request processing. Administrators can assign a request to either a user with supporter's rights or a support group. So when a user selects a request type, the responsibilities are automatically assigned.

Features of Hardware Inspector Service Desk

· Single infrastructure with Hardware Inspector and Hardware Inspector Client/Server.
· Effective request management.
· User - supporter correspondence within a request.
· Attaching files to requests.
· Defining request urgency and deadline.
· Request rating to evaluate IT department work.
· Delegating responsiblities for request processing.
· Several options to register requests.
· Categorizing requests by types.
· User self registration.
· Request progress management.
· Notifications about changes in requests by e-mail.

Remote Support Syste...

Remote Support System lets you support your customers even if they are behind firewalls and routers.    With RSS you can transfer files, chat, re-boot & auto-reconnect and remotely control their PC in real-time without pre-installing software or any network changes on their side. You can even reboot the remote computer into "Safe Mode".

Features:

  • Super small client download (as little as 290 KB).
  • No 3rd party servers, you own all the required software.
  • Robust Auto-Reconnect feature calls you back AutoMagically™ in case of internet failure.
  • Collects client contact information (for billing).
  • Tracks session time, even across multiple reboots and displays timer in the top-center of the client's display.  No guess work on how long you spent working.
  • Auto-generates an invoice for the session and emails it back to you and, or the client upon completion. New in version 1.4, the ability to completely customize your invoice and accept credit cards as payment.
  • You can logon/logoff the remote user and maintain your connection.
  • You can reboot the remote PC with auto-reconnect before login screen.
  • Reboot remote Windows 2K/XP into SAFEMODE with auto-reconnect.
  • Remove remote users desktop icons and desktop background to improve performace of remote connection.
  • Has a custom toolbox that allows you to create self-extracting tools, that will auto-download and execute with a single click on the remote PC.  Great for virus removal or system diagnostic tools.
  • Easy Client Distribution Setup wizard that makes changing your EXE file easy.  Change destination addresses, and other options all with a point and click.  No coding experience required.
  • Once the session is complete client executable completely removes all files and programs from the client's pc, so they can breath easy and trust there are no "back doors."
  • For repeat customers, you can make a request to clients running the listener component for a session.  The client will then contact you automatically and hand over control.  All with no open ports that could be hacked.  Great for customers you deal with on a daily basis.
  • You can Draw on the remote client's screen for illustration.
  • Page the remote client back to the PC with the attention bell. Great for those passwords they forgot to mention.
  • Rolling PIN security code can be added to client so customers must contact you before connecting.
  • Video Boost mode, allows for enhanced performance, lowered CPU usage, and viewing of remote video cameras.
  • RSS Tool Builder can turn most of the programs you love, into tools that can be used on the remote client's PC durning a session.

RC Assistant 3.1.0.4...

The program is designed to manage through a remote control and IR receiver tuner Beholder programs maintaining a connection to WinLIRC (KMPlayer, Light Alloy, Media Player Classic, BS.Player, WinAmp and others). This software will be perceived as a server WinLIRC (127.0.0.1:8765) by all these programs - unless this doesn't need a sensor WinLIRC.

Net Cruiser 2010 Fre...

Net Cruiser is a comprehensive application that can help you manage multiple remote desktops. It is a powerful tool which allows users to manage and work on many remote computers in a single station. With Building Server module, You can configure the Net Cruiser server program to startup automatically with four startup modes. With control modules, you can manage and control as many as more remote computers. Startup the build-in HTTP and FTP servers, Net Cruiser Controller make your computer as a simple HTTP and FTP server.

NET Cruiser allows the user to remotely control any computer, running under the Microsoft Windows system in a TCP/IP local area network or the Internet. The user can see a remote desktop on his or her own screen and use the mouse and keyboard to control the connected computer remotely.

NET Cruiser displays the screen of another computer (via Internet or local area network) on your own screen. The program allows you to use your mouse and keyboard to control the other computer remotely. It means that you can work on a remote computer, as if you were sitting in front of it, regardless of distance between computers.

Features:

• Self-configure and build server setup file.
• Display the remote computer screen on your screen in real-time.
• Use own keyboard and mouse to control the remote PC.
• Switch view only and full control.
• Manage local and remote host File system, transfer files between local and remote machine.
• Manage local and remote host registry system.
• Retrieve remote computer's system information.
• Manage remote computer's current running processes.
• Manage remote computer's current windows.
• Manage and control the remote computer's services system.
• Execute command line on the remote computer.
• Manager remote computer's share objects.
• Retrieve remote computer's clipboard information.
• Perform some broadcast operations remotely, such as: shutdown, reboot, terminate service etc.
• Send box message and screen message to remote computers.
• Tracing remote computer's keystroke.
• Stress testing target host by using many more remote computers.
• Startup the build-in HTTP and/or FTP server, NET Cruiser make your computer as a HTTP and/or FTP server.

NET Cruiser is comfortable for any kind of user. Even a "newbie" will easily understand basic network software tasks. Gurus will find many powerful features, such as file transfer between computers or remote system shutdown. The main design consideration of NET Cruiser software is "as easy as possible for the user".

 

DualDesk Lite 20.4.0...

DualDesk is powerful, easy to use ad-hoc remote support software that is a one-time purchase and lets your technical support staff remote assist a PC anywhere on the internet through firewalls in less than 5 seconds with no configuration. Work smarter, save time and money providing full remote support help desk services to multiple clients simultaneously. Transfer files, chat, re-boot & auto-reconnect and control a remote system in real-time without pre-installing software on the remote computer even in "Safe Mode".

DualDesk is mature, industry proven remote support software (since 2001) that is fully Windows 7, Vista, 2008, 2003, XP and 2000 compatible in service mode, safe mode and application mode. Unlike an entry level remote support system, DualDesk remote support software does not require multiple ports to be opened for multiple technicians and can support unlimited technician seats from a single support file. Multiple customers can connect to one remote support technician or one remote support technician can connect to multiple customers simultaneously. Customer connections can be passed to another technician entirely or multiple technicians can join the same remote support session.

In addition to the 50 built-in remote system tools, there are 10 user customizable remote tool commands, customizable commands that can auto-run before and after the session, a catch-all embedded remote tools folder allowing you to add an unlimited number of remote support tools by simply dropping them into a folder as well as an additional customizable link that can be used to launch your preferred remote support tools website, a remote operator pager, built-in chat, 2 way file transfers, 3 remote reboot methods and a feedback link that can be used to automatically launch a web page or email at the end of the remote assistance session.

The DualDesk remote support software system is extremely flexible to allow you to customize it for any network or integrate it into any OEM software or hardware system and to present a more professional appearance to your customer, the remote support software window titles, logos and icons can be customized with your own company info.

Features:

  • Full-Control Mode (remote control with file sharing)
  • Remote-Control Mode (remote control without File Sharing
  • View-Only Mode (no keyboard inputs, mouse control or file sharing)
  • Standard Direct Client Server Mode (P2P)
  • Relay Mode* (allows all of your technicians to share the same public address and same public port simultaneously without using repeater mode or ID codes)
  • Repeater Mode** (allows both the technician and the customer to connect to each other through firewalls they don't control such as hotels or off-site locations)
  • VNC Compatibility Mode option (allows the DualDesk server and viewer to connect to standard VNC servers, VNC viewers and VNC repeaters commonly available for Windows, Mac, Linux and most other operating systems ).

AbByte RemoteRun 1.6...

The program is designed for executing commands on a remote systems. You can from your workstation to remotely start a process or run a script on a group of remote computers. This provides ample opportunity for the administration of a remote systems. Processes on a remote workstations can be run in interactive or in hidden mode.

You can remotely modify the registry keys, delete/add users, change passwords and access rights, create/delete/copy directories and files at once simultaneously on a group of network PCs in your local area network. By means of the program, you can remotely install and update software on all workstations in your network, install updates and service packs for operating systems.

Key features:

  • Install the Service Pack for the operating systems.
  • Install the patches, updates, hotfix.
  • Deployment of applications packaged in .msi format.
  • Modify a registry keys simultaneously on a group of computers.
  • Creating/ deleting /copying /moving files and directories.
  • Creating/deleting user accounts
  • Executing commands on a group of remote computers.
    • Start of programs on remote computers (.exe, .bat, .cmd).
    • Files associated to executables (.doc, .html, .txt, .wav).
    • Execution of scripts (.vbs, .js).


 

Mobilewitch Bluetoot...

Mobilewitch Bluetooth Remote Control is a free of charge program that can be used to control your computer from distance. The main purpose of this software is to turn your mobile phone into a universal PC remote control.

The application is perfect for business as well as for your own enjoyment. Now you can easily remote control your PowerPoint presentations, Mouse Cursor or simply explore the content of your computer directly from your mobile phone.

Tones of handy features will be available after installing the software. You will be able to change the tracks and videos played on Media Player or Winamp, browse for artists, albums or adjust the volume. The application will also give you remote access to programs such as Windows Explorer, Internet Explorer or Firefox. In the same time you will be able to Run commands on your computer or send text messages to your desktop.

The program consists of two parts - the client and the server (both being written in Java). The former is located into a J2ME capable mobile phone with Bluetooth capabilities while the latter is placed in the computer you wish to remotely control.

So, all you need for this software to run is a mobile phone with Bluetooth support and a Bluetooth dongle installed on your computer.

In order to start using the Mobilewitch Bluetooth Remote Control you first need to download and install both Mobile Application and PC Server. In case of Nokia mobile phones, the Nokia PC Suite will automatically recongnize and promt you to install the application on your handset.

Features:

  • Remotely control Mouse, Keyboard, PowerPoint, Winamp, Windows Media Player and much more
  • Get access to your desktop from your phone
  • Bluetooth setup free! Simply connect from your phone
  • Customize your applications through Keymaps or VB and JScripts
  • Supports all PC Bluetooth solutions Toshiba, Windows, BlueSoleil and Widcomm/Brodacom

Gbridge 2.0...

Gbridge is a free software that lets you remotely control PCs, sync folders, share files, and chat securely and easily. An extention of Google's gtalk service, Gbridge automatically forms a collaborative, encrypted VPN (Virtual Private Network) that connects your computers and your friends' computers directly and securely.

Gbridge has many unique features:

  • DesktopShare(VNC): Access your computer desktop remotely or share your desktop with your friend from anywhere in the world. Gbridge automatically traverses firewalls and NATting routers without the need for configuration!
  • SecureShare: Securely share files among your own computers, so you can remotely access your files, e.g. play mp3 , with ultimate privacy.   Securely share files to your designated friend, so the selected friend can instantly view the auto-generated photo thumbnails and slideshow remotely. No web upload/download needed!
  • AutoSync: Transfer large files and synchronizing folders to and from anywhere has never been easier. AutoSync supports auto-schedule, auto-resume, incremental transfers and no size restrictions!
  • EasyBackup: Setup an auto-recurring backup of your important folder to a local or remote PC is as easy as 1-2-3!
If you have two or more of your own computers running Gbridge:
  • Secure, instant access to your files on one PC from another PC, anywere in the world: download important files, stream MP3s, and view pictures using SecureShare.
  • Use AutoSync to transfer big files and synchronize folders between your computers.
  • Use EasyBackup to automatically backup your important folders to another computer.
  • Securely control your computer remotely using (built-in) VNC-based DesktopShare or Microsoft Remote Desktop.

Hidden Administrator...

How often did your friends ask you to help them with their computers because they were not god enough at using a PC? How many hours have you spent configuring their software by phone, telling them what and how to do? How much time you think you could have saved if you had remote access to computers of your friends and could see their desktop as clearly as yours? As a boss of your own business, how much money you could have saved with remote access to computers of your employees, seeing what they were busy with during their office hours – their jobs, downloading movies from the Internet or chatting? As a teacher at a computer class, having remote access to computers of your students, you could instantly correct their unwanted activities.

Remote control software is the solution to these and many similar problems. Remote control software is an instant access to any computer from anywhere. Hidden Administrator will help you control (administrate) and monitor remote computers under Windows NT/2000/XP/2003/Vista/7.

This remote software is easy to learn and use. It has a convenient and intuitive interface, so even an unskilled user can learn how to use it quickly.

Main features:

  • Full access to the remote computer from anywhere in the world.
  •  Displaying the remote PC desktop in real time (remote desktop sharing).
  •  Controlling the remote desktop with the keyboard and mouse.
  •  Monitoring several computers simultaneously (up to 256 computers).
  •  File exchange, Drag & Drop support (File Manager).
  •  Automatically searching for running servers (searching for computers to connect to).
  •  Watching video on the remote computer (intercepting overlay video).
  •  Transferring sound over the network in real time.
  •  Installing the server of the program remotely.
  •  Monitoring running applications, visited sites, printed documents and USB drive activity.
  •  Switching computers on remotely (Wake on LAN).
  •  Exchanging messages with the user (Chat).
  •  Multilingual support.
  •  High performance rate and minimum traffic usage over the LAN and Internet.
Additional features:
  • Saving the image from the remote desktop to a video file (the AVI format).
  •  Saving remote desktop screenshots.
  •  Getting information from the fullscreen MS-DOS window.
  •  Switching off and restarting the remote PC.
  •  Full control over the registry.
  •  Getting and sending the contents of the clipboard.
  •  Closing any application on the remote computer.
  •  Automatically closing applications and ending processes.
  •  Hiding / showing the taskbar, desktop icons, mouse cursor, minimizing / hiding / restoring windows, etc.
  •  Sharing remote folders and remote desktop sharing.
  •  Sending single messages to the user.
  •  Getting information about the system.
  •  Printing documents remotely.

Desktop Sharing 2009...

Because NetMeeting is no longer supported and neither Windows Meeting Space nor Microsoft SharedView satisfy my needs, I decided to develop a desktop sharing application on my own. Since Windows Vista, a Desktop Sharing API comes with the OS that allows you to gain access to the Remote Desktop functionality. Participants can connect via IP address, invitation file, and connection string.

The program consists of two parts: the server and the viewer. The server is used to show the desktop of the computer it is running on to other people. The viewer is used to view the desktop that is shared by the server. The viewer can also control the computer it is connected to.

Desktop Sharing 2009 is open source software. It is published under the GNU General Public License.

 

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