Microsoft Confirms Data Recovery for Sidekick Users

Data Restoration to Begin as Soon as Possible for Affected Customers.

Roz Ho is Corporate Vice President of Premium Mobile Experiences, Microsoft Corporation issue this notice have confirmed that Microsoft is going for Data Recovery for Sidekick Users

Dear T-Mobile Sidekick customers,

On
behalf of Microsoft, I want to apologize for the recent problems with
the Sidekick service and give you an update on the steps we have taken
to resolve these problems.

We are pleased
to report that we have recovered most, if not all, customer data for
those Sidekick customers whose data was affected by the recent outage.
We plan to begin restoring users’ personal data as soon as possible,
starting with personal contacts, after we have validated the data and
our restoration plan. We will then continue to work around the clock to
restore data to all affected users, including calendar, notes, tasks,
photographs and high scores, as quickly as possible.

We
now believe that data loss affected a minority of Sidekick users. If
your Sidekick account was among those affected, please continue to log
into the T-Mobile Sidekick forum at http://www.t-mobile.com/sidekick
for the latest updates about when data restoration will begin, and any
steps you may need to take. We will work with T-Mobile to post the next
update on data restoration timing no later than Saturday.

We
have determined that the outage was caused by a system failure that
created data loss in the core database and the back-up. We rebuilt the
system component by component, recovering data along the way. This
careful process has taken a significant amount of time, but was
necessary to preserve the integrity of the data.

We
will continue working closely with T-Mobile to restore user data as
quickly as possible. We are eager to deliver the level of reliable
service that our incredibly loyal customers have become accustomed to,
and we are taking immediate steps to help ensure this does not happen
again. Specifically, we have made changes to improve the overall
stability of the Sidekick service and initiated a more resilient backup
process to ensure that the integrity of our database backups is
maintained.

Once again, we apologize for
this situation and the inconvenience that it has created. Please know
that we are working all-out to resolve this situation and restore the
reliability of the service.

 

 

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