Oracle Announces General Availability of PeopleSoft Enterprise CRM for Higher Education 9.1

News Facts

  • Oracle announced the general availability of Oracle’s PeopleSoft Enterprise Customer Relationship Management
    (CRM) Release 9.1 for Higher Education, which includes significant new and
    enhanced capabilities to help higher education institutions better manage
    constituent relationships across the lifecycle.
  • One of higher education institutions’ greatest challenges
    is establishing, strengthening and maintaining relationships with their
    constituents as roles and relationships evolve over time. PeopleSoft Enterprise
    CRM 9.1 for Higher Education combines Oracle’s enterprise CRM system with higher
    education-specific functionality to provide institutions with tools to establish
    contact, generate interest and strengthen relationships during the recruiting
    process, while providing students with a personalized experience as they move
    through the lifecycle from prospect to enrolled student to graduate and lifelong

Product Details

  • PeopleSoft Enterprise CRM 9.1 for Higher Education
    provides institutions with a 360-degree view of the constituent across the
    entire lifecycle and delivers out-of-the-box integration with PeopleSoft Enterprise Campus Solutions 9.0.
  • The new application includes enhancements to help
    institutions maximize their recruiting effectiveness and increase conversion
    rates. By using this application as the recruiting system of record,
    institutions can capture a prospect’s academic interests and use that
    information to target recruiting communications and events. PeopleSoft
    Enterprise CRM 9.1 for Higher Education also helps enable high touch one-to-one
    recruiting with tailored prospect and inquiry management processes, producing a
    higher number of more qualified candidates applying to the institution.
  • The integration between the CRM application and
    PeopleSoft Enterprise Campus Solutions provides institutions with near real-time
    visibility into an individual’s constituent lifecycle status, ensuring that the
    institution delivers the right message and the right type of service. For
    example, institutions can improve retention and reduce time to graduation by
    identifying students with risk indicators like a drop in grades or a change in
    financial situation and targeting them with proactive, personalized retention
    programs. The integration between the systems also enables staff to complete
    end-to-end business processes without straddling two systems.
  • PeopleSoft Enterprise CRM 9.1 for Higher Education also
    offers a new Event Management module to help institutions plan and execute a
    variety of virtual and in-person events. Features include support for online
    event registration, wait-listing, early bird pricing and credit card
    integration. It is designed to help institutions reduce event support costs,
    deliver accurate and timely responses to participants, as well as measure event
    success and drive follow-up actions.
  • The latest version also offers a new Service Center for
    Higher Education module that can serve as a single constituent contact center
    for both IT and general campus issue resolution. It leverages a strong
    multi-channel contact foundation and a powerful workflow engine for rapid,
    consistent inquiry resolution. Most importantly, the service center is embedded
    with relevant, up-to-date constituent information from PeopleSoft Enterprise
    Campus Solutions, enabling agents to better understand the constituent,
    anticipate his or her service needs and resolve issues quickly.

Supporting Quotes

  • "Even as the number of returning students and lifelong
    learners grows, global competition for students has also increased, making the
    recruiting and retention of students all the more important. Oracle has designed
    PeopleSoft Enterprise CRM 9.1 for Higher Education to help institutions meet
    those challenges by delivering a 360-degree view of the constituent throughout
    the entire lifecycle, all through solid, out-of-the-box integration with
    PeopleSoft Enterprise Campus Solutions," said Curtiss Barnes, vice president,
    industry strategy, Oracle Higher Education.
  • “Key to realizing the most value from CRM in higher
    education is the ability to view and manage the entire relationship lifecycle as
    an individual relationship progresses from first contact through alumni status.
    Oracle understands this means a deep integration between the CRM solution and
    the student system. PeopleSoft Enterprise CRM 9.1 for Higher Education
    strengthens the value of Oracle’s enterprise CRM solution with even more higher
    education-specific functionality made possible through integration with the
    PeopleSoft student system. This product will significantly improve higher
    education institutions’ abilities to manage the complex and fluid nature of
    relationships with recruits, students, faculty, staff and alumni,” said Nicole
    Engelbert, practice leader, technology industries, Ovum.
  • "It can be challenging to provide academic support in a
    large, decentralized campus with a burgeoning student population. We expect that
    using PeopleSoft Enterprise CRM for Higher Education 9.1 will assist Ryerson
    University to provide a virtual one-stop academic support solution that will
    reduce the anxiety, frustration and stress levels of students. CRM also has the
    potential to provide efficiency benefits to academic support staff in the
    management of their responsibilities," said Ryerson University Associate
    University Registrar, Ken Scullion.
  • “Retention and time-to-graduation are critical
    componentsat the University of Central Florida to successfully serve our student
    population. It has always been a challenge to identify the early warning signs
    of a student who might be having trouble. We are looking forward to the new
    release ofPeopleSoft Enterprise CRM 9.1 for Higher Educationto provide us
    immediate and accurate visibility into problem indicators, and to generate
    appropriate communications and actions to reach out to the student and alert
    advisors if in-person measures are required,” saidElizabeth Hale, director
    enterprise application development, University of Central Florida Computer


Please enter your comment!
Please enter your name here