Cisco and professional services partner, The Frame Group, announced that Melbourne Airport,
at the official opening of its expanded International Terminal (T2),
took a major step forward in modernizing and digitizing its operations
with Cisco business video
and mobility technology. The airport aims to make travelling as
seamless and efficient as possible for airlines and their passengers
while supporting future growth in passenger capacity and creating new
revenue streams for airport tenants.
Distinguished by its passenger growth, having surpassed 5 million international passengers in a 12-month period, the airport envisions a state-of-the-art airport that will ensure the long-term growth of airline services in Melbourne.
Designed and rolled out by The Frame Group, innovative business
solutions from Cisco support Melbourne Airport’s plans to streamline
operations and transform the experience of travellers as follows:
- More Timely Departures: With Cisco Digital Media Signage
on more than 400 flight information displays (FIDs), Melbourne Airport
can share up-to-date flight and gate information, news, directional
guidance and emergency messaging in arrival and departure areas and
other locations where passengers need it most in the new international
terminal and, in the future, the entire airport. In alignment with
Melbourne Airport’s commitment to "green" practices and carbon
neutrality, Cisco Digital Media Manager enables information technology
staff to create customised policies that will automatically power down
FIDs when flights have departed and areas are clear of passengers.
With the Cisco digital media solution, the airport will consume 80
percent less power than its previous PC-based solution.
- Faster Turn-Around of Flights to Support Increased Passenger Capacity: The Frame Group-designed high-performance Cisco Unified Wireless Network
with 802.11n technology provides outdoor wireless access points at each
of the gates in the new international terminal, enabling airline pilots
to transfer critical flight information to flight control with
industry-leading security as the airplane approaches the gate.
Completing this information transfer before the airplane even arrives
at the gate speeds the turn-around of flights.
- Increasing Airline Personnel Access to Information for Enhanced Customer Service:
With a Cisco Unified Communications solution, airline flight personnel
can log in to any of the more than 800 Cisco Unified IP Phones located
at each gate and around the airport to access their personalised
profile (including one-touch numbers, an employee directory, weather,
news and airport information) and remain connected throughout the
airport. The Frame Group implemented Cisco Digital Media Manager to
enable airline gate personnel to "push" instructions alerting
passengers of boarding times and the check-in process over digital
media signage in the gate area. This greatly enhances the management
of passenger traffic and streamlines the boarding process for on-time
- Creating New Revenue Streams: With a highly secure, reliable
and scalable Cisco network designed and built by The Frame Group,
Melbourne Airport can provide its more than 150 commercial tenants and
airline partners with a rich set of data, voice and video services.
For example, retail tenants can purchase wireless connectivity for
kiosk registers, advertising space on the airport’s digital media
signage, and IP phone service. These services provide new revenue
streams for the airport and help it more rapidly achieve a return on
its technology investment.
Mark Funston, information technology manager of Melbourne Airport,
said: "By working together with Cisco and the Frame Group, Melbourne
Airport aims to deliver to Victoria a modern, high-quality and
innovative airport that will give passengers the most efficient travel
experience. We aim to achieve significant productivity gains and
operational efficiencies from the Cisco business solution we have
deployed while retaining our track record as one of the country’s
busiest transport hubs and a world-class airport."
Les Williamson, vice president of Cisco Australia and New Zealand,
said: "Cisco is pleased to support Melbourne Airport as it continues to
grow, extends new services to more effectively interact with airlines,
and transforms the passenger experience. Melbourne Airport is at the
forefront of streamlining operations and capitalising on emerging
customer service opportunities through an open IT architecture that
integrates existing systems as well as new technologies such as video."
The Frame Group provided the overall technology business strategy as
well as the end-to-end systems integration for these services. Frame
will provide ongoing support for the network infrastructure. "It’s
tremendous to see the culmination of over a year’s work and see
Melbourne Airport’s new terminal expansion come to life," said Brad
Ferguson, managing director at the Frame Group. "Frame has worked with
the airport to refine its vision and then provided the architecture,
processes, systems and tools to allow all stakeholders to benefit, not
only now, but also for many years to come."
The IP-based Cisco Multiprotocol Label Switching (MPLS) network
includes Cisco Catalyst® 6500 Series Virtual Switching System 1400 for
innovative network system virtualization and the Cisco Catalyst 4500
and 3560 Series Switches to connect the areas for outbound
international passenger security, customs processing zones,
international baggage, aircraft parking bays and airport terminals.
The unified communications solution includes more than 800 desktop
Cisco Unified IP Phones and Cisco Unified Communications Manager,
Cisco’s call-processing solution. The Cisco Unified Wireless network
is also used by airport ground staff for maintenance of aircraft and