Avaya Services Delivery Specialist Certification for SOURCE, Inc.

Inc. today announced that it has achieved Services Delivery Specialist
(SDS) certification from Avaya, a leading global provider of business
communications systems, software and services. This SDS Implementation
Specialist designation means that SOURCE has demonstrated proficiency
in the skills and qualifications needed for expert delivery of the full
range of implementation services to Avaya customers.

has been an Avaya partner since 1996 and has maintained the company’s
highest-rated "Avaya Platinum Business Partner" designation every year
since 2003. SOURCE provides today’s large enterprise and small
businesses with in-depth experience and the ability to apply Avaya
technology to achieve a sustainable return on investment.
partners like SOURCE enable customers to be fully confident that they
will receive the highest level of service for the care of their
communications systems," said Carol Giles Neslund, vice president,
North America Channel Sales, Avaya. "To achieve the SDS designation,
SOURCE exhibited an outstanding record of success in serving customers,
which they have taken to the next level through additional training and
access to Avaya Global Services tools and methodologies. It gives us
great pleasure to see SOURCE carry the Avaya SDS designation and know
they are serving our customers."
is proud to have achieved this designation of excellence in
implementation, demonstrating our commitment to produce top-quality
results and return on investment for our clients," said Randy Trice,
President at SOURCE.
Avaya SDS program has four areas of designation, including
Implementation Specialist for Authorized Avaya channel partners,
Implementation Professional for services-only channel partners, Support
Specialist and Integration Expert for Platinum, Gold and
Silver-certified Avaya channel partners. Participating channel partners
have access to Avaya Global Services methodologies and tools to help
them deliver a quality service experience to customer. In addition,
they receive a broad range of financial, sales, marketing and support


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