ClickSoftware launches Service Chain Optimization For Dummies

ClickSoftware Technologies Ltd., the leading provider of workforce management and service optimization solutions, today announced the immediate availability of Service Chain Optimization For Dummies . It’s a unique resource, condensing the complex requirements of meeting today’s stringent service and market demands, into an easy-to-read format with actionable takeaways.

The perfect holiday gift for the service professional that has it all, the book is available as both an e-Book and in hard copy. Its content draws on the expertise of ClickSoftware’s CEO, Dr. Moshe BenBassat – who created the concept of service chain optimization in 1996 – and the Company’s real-world experience in helping hundreds of service organizations across a wide variety of industries build successful, optimized service operations.

“Information and advice on managing various aspects of the service chain are scattered across numerous sources such as whitepapers, magazine articles, case studies and blogs, which makes it extremely difficult to cover and digest,” said Dr. Moshe BenBassat, Chairman & CEO of ClickSoftware. “This book provides clear, comprehensive advice on how to boost profit and customer service levels – within minutes.”

Published under the best-selling For Dummies brand owned by John Wiley & Sons Inc., the pocket-sized book is full of unique tips on how to strike the delicate balance of providing superior customer service at the lowest possible costs. A few of the highlights:

  • How any service organization – large or small – can optimize all parts of the service chain, from forecasting customer demand and planning for the resource levels to address it, to scheduling resources, dispatching and managing them in real time during the day of service
  • Ensuring right time, on time service, no matter what the weather, traffic or last-minute customer calls bring
  • Painting service organizations green: Streamlining service routes for reduced carbon emissions
  • Embracing mobility and staying connected with employees and customers – at all times

Service Chain Optimization For Dummies comes at an opportune time, as service resources are stretched as thin as ever. Tighter budgets, reduced headcounts and volatile customer demand require more work than ever to maintain adequate customer service levels.

“Regardless of how any field service provider has fared in the recent global downturn, the desire to increase efficiency and improve customer service remains high on the agenda,” said Dennis Flower, editor of Service Management Magazine. “The decision by ClickSoftware to publish an advisory booklet on the various aspects involved in optimizing the field service operation is therefore well timed.”

ClickSoftware has a long history of innovation in the area of decision support and optimization processes. In recent years, ClickSoftware was awarded Patent number 6,985,872, titled "A Method and System for Assigning Human Resources to Provide Services", for a system that unifies the analysis, forecasting, planning, scheduling and execution of service operations, leading to optimized performance across long and short time scales, and enabling agile and effective collaboration of different roles and stake-holders in the service management world.

Service Chain Optimization For Dummies is available online, free of charge. A budget-conscious gift for the service or IT expert that has everything, the free print edition will be distributed at select industry events throughout 2010.


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