AT&T First Carrier to Offer WIC Pager, a Notification Solution Accessible Over Cellular and Wi-Fi Networks with Optional Encryption Capabilities.
AT&T* today announced it is teaming with Wallace Wireless, Inc. to offer Wallace Information Communicator (WIC) Pager, a premium group alert notification solution for hospitals and healthcare organizations to help address their productivity, security and coverage needs.
AT&T is the first wireless carrier to offer the solution as WIC Pager from AT&T, available to customers later this month. The solution provides a tightly integrated communication experience between healthcare professionals and hospital departments by enabling centralized administration, group notification and real-time delivery statuses identifying when alerts have been sent, received, opened and responded to.
WIC Pager from AT&T is compatible with AT&T’s existing Enterprise Paging service, which can extend WIC Pager to virtually any AT&T device and provides enhanced paging functionality such as long SMS messages up to 456 characters, delivery receipts and two-way messaging. This results in enhanced communication that can improve medical information management.
For on-call physicians and caregivers, the WIC Pager software on their BlackBerry® smartphone features a unique inbox to distinguish pager alerts from email and SMS messages and enables one-click call back and one-click response. Distinct ringtones can be set to ring until the alert is viewed, even if the user has their device set to quiet or vibrate.
“It’s not just pager replacement. Healthcare customers are bringing their largest alerting problems to AT&T: they are looking for a solution that can offer greater in-building coverage, improved reliability and security, and tight integration with existing healthcare infrastructure, enabling timely and well-documented responses from their caregivers,” said Chris Hill, vice president, mobility product management, AT&T Business Solutions. “AT&T is committed to delivering applications that can solve these problems. WIC Pager from AT&T provides the choice of a simple single device solution that leverages the healthcare organization’s Wi-Fi® infrastructure and the BlackBerry platform to deliver a notification solution for doctors, nurses and caregivers.”
“Wallace Wireless is pleased to collaborate with AT&T to provide organizations with a powerful alerting solution that integrates with and improves existing healthcare workflows,” said Rob Moffat, President, Wallace Wireless. “WIC Pager provides hospitals and many other healthcare organizations with a reliable and easy-to-use application that provides timely and valuable information to caregivers, and ultimately improves the organization’s efficiency and quality of care.”
WIC Pager from AT&T is designed with IT integration in mind. It runs on the AT&T cellular network and is also available on Wi-Fi networks, which allows hospitals to leverage AT&T’s extensive portfolio of Wi-Fi enabled BlackBerry smartphones and extend in-building coverage via their own Wi-Fi infrastructure. WIC Pager also integrates seamlessly with an organization’s existing IT systems, including support for the WCTP protocol, a SOAP-based API for health/clinical information systems and alarm systems integration, as well as tight integration with an organization’s BlackBerry Enterprise Server.