Enhancement of Systems Management for IT Service Providers From Kaseya

Kaseya, the leading global provider of IT systems
management software, has unveiled an enhanced range of
features and functionality for its new on-premises Master IT
Service Edition . A robust framework for managed service
delivery, MITSE is a next-generation solution for automating
recurring IT tasks to extend service capabilities. It includes the
widest range of functionality to provide more services at a lower
cost. MITSE is ideal for service providers managing any number of
seats that need a consistent interface to manage and automate IT
tasks across their clients’ networks with ease.

According to analyst firm AMI Partners, the North
American SMB (small and medium-sized business) managed services
market is expected to grow over 3.3 times during the next five
years. “As businesses have steadily increased their reliance on IT
over the last several years, they have also been challenged in
managing their growing IT infrastructures and ensuring their high
availability. The current economic challenges are forcing
businesses to look for more cost effective ways to manage their
IT. Managed services offered by 3rd parties provide 24/7 availability of
critical IT infrastructure, without increasing the need for
internal IT staff,” said Anil Miglani, SVP of IT infrastructure
and managed services at AMI Partners.

Kaseya MITSE
leverages the next-generation enhancements found in the Kaseya 2
product family, including a re-engineered framework and new
applications. Providing complete IT service delivery through an
integrated, on-premises automation solution, Kaseya MITSE delivers new
features and applications that increase productivity, improve
service levels, maximize staff utilization and expand service
capabilities while reducing cost. MITSE’s features and
applications include:

  • New user
    interface and navigation
  • New organization, group and department
  • New users,
    roles and scopes security model
  • New scheduler with Wake On LAN
  • New reporting interface
  • New agent procedure interface
  • New Kaseya Live
    Connect for one-click instant remote desktop access and critical machine
  • New
    branding and site customization
  • New end-user portal with self service
  • Window 7 migration
    readiness report
  • Over
    150 SNMP sets for the most common network devices
  • Over 100 new features and enhancements
    for audit, vPro, monitoring, agent procedures, agents, ticketing, patch
    management and other system-wide functions
  • New service desk application with ITIL
    desks and templates
  • New
    desktop policy management application
  • New desktop migration application
  • Updated Kaseya Antivirus
  • Updated
    Kaseya Backup and Disaster Recovery application
  • New and updated Web service APIs

“We understand that IT service providers have a
serious responsibility in maintaining the availability and
integrity of their customers’ IT systems,” said Jim Alves, EVP
product marketing and strategy at Kaseya. “With this in mind, we
developed Kaseya MITSE to meet service providers’ unique needs in a
simple, straightforward way. Our goal is to make the lives of
service providers easier through a proactive systems management


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