Microsoft Corp. opens Convergence 2010 today with Microsoft Business
Division President Stephen Elop and Corporate Vice President of
Microsoft Business Solutions Kirill Tatarinov demonstrating how the
company is delivering on its vision of the Dynamic Business by providing
customer-driven advancements across Microsoft Dynamics CRM and ERP
applications to help organizations embrace change and seize
opportunities that drive enduring business success.
As part of their joint keynote address, Elop and Tatarinov announced
the May 2010 service update for Microsoft Dynamics CRM Online that
delivers seamless integration with Microsoft Dynamics GP, new language
support, portal accelerators and cloud-based developer tools that help
improve business connectivity. They also disclosed the road map for the
expected international availability of the next generation of Microsoft
Dynamics CRM Online to 32 markets worldwide. The executives also
previewed Microsoft Dynamics GP 2010, which will be generally available
May 1, 2010, and announced a new promotion for Microsoft Dynamics GP
customers to get a license for Microsoft Dynamics CRM Online at a rate
of $19 (U.S.) per user, per month.
"The true competitive differentiator for Microsoft is the value
customers derive through a consistent and world-class user experience
and well-designed interoperability across our solutions," Elop said.
"Our upcoming Microsoft Dynamics ERP and CRM releases light up this
philosophy by delivering solutions that work well together and take
advantage of existing IT investments."
Offering New Innovations With Microsoft Dynamics CRM
Continuing on its commitment to deliver the best value in the
industry to more than 22,000 customers and 1.1 million users, the May
2010 service update for Microsoft Dynamics CRM Online, available at no
additional charge for Microsoft Dynamics CRM Online customers, focuses
on improving the connectivity of the business to other systems, data and
people through developer tools and resources. Key details include the
— Expanded language support for Microsoft Dynamics CRM Online. The May 2010 service update is the first wave for moving Microsoft Dynamics CRM Online into international markets with multilingual capabilities for North American customers who have departments or teams with French, Spanish or Brazilian Portuguese language requirements.
— New Portal accelerators. The service update adds new Portal accelerators for Microsoft Dynamics CRM Online. These accelerators include Event Management, eService and Partner Relationship Management and allow organizations to extend their reach and extend the power of CRM to external constituents.
— New developer tools and resources. The service update provides new developer tools in the updated Microsoft Dynamics CRM Software Development Kit (SDK) to enable the connection of Microsoft Dynamics CRM Online with other on-demand and on-premises applications and services such as Windows Azure.
— Microsoft Dynamics GP and Microsoft Dynamics CRM integration. A new built-in integration framework for Microsoft Dynamics GP and Microsoft Dynamics CRM enables customers to easily connect the two systems to help provide business insight and improve user productivity across financials, supply chain, and sales and service. The integration is
supported with both on-premises and cloud versions of Microsoft Dynamics CRM for Microsoft Dynamics GP 2010 and Microsoft Dynamics GP 10.0.
"We are very excited about the May 2010 service update for Microsoft
Dynamics CRM Online," said Steven Bowles, president of Pelagic Solutions
Inc., a Microsoft Gold Certified Partner. "With the new portal
solutions, we can easily tailor Microsoft Dynamics CRM Online to meet
the unique needs of our customers and extend out the powerful
capabilities to external audiences. We have already seen phenomenal
growth with Microsoft Dynamics CRM Online, and with these new
capabilities we expect that growth to continue."
Disclosing the road map for international availability, Microsoft
announced that it is slated to expand the next release of Microsoft
Dynamics CRM Online to 32 global markets in the second half of 2010. In
addition to the U.S., Canada and Puerto Rico, those markets are Austria,
Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece,
Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg,
Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal,
Romania, Singapore, Spain, Sweden, Switzerland and the United Kingdom.
Customers can get Microsoft Dynamics CRM as a service in those markets
today, with solutions and consulting from an extensive network of
Delivering Enterprise Resource Planning Excellence
Convergence attendees also previewed Microsoft Dynamics GP 2010, an
easy-to-use ERP solution for midsize businesses that want advanced
functionality, strong business intelligence reporting options and
interoperability with other line-of-business applications.
Delivering even more value to Microsoft Dynamics GP customers,
Microsoft is offering them a license for Microsoft Dynamics CRM Online
at a promotional rate of $19 (U.S.) per user, per month. Starting today,
the promotion is available to all Microsoft Dynamics GP customers until
June 30, 2010.
"Data, information and analytics are at the heart of everything we
do," said Steve Diakowsky, president and CEO of The Allan Candy Co. Ltd.
"Fundamentally, the design of Microsoft Dynamics GP 2010 will greatly
facilitate putting information into the right people’s hands, including
my own, so that we can make business decisions that are timely and
Investing in key industries, Microsoft also disclosed that Microsoft
Dynamics AX for Retail, a new end-to-end offering designed for midsize
specialty retailers, will be available in 16 countries on Aug. 1, 2010,
with additional countries to follow early next year. In anticipation of
this release, new and existing Microsoft Dynamics partners such as
Avanade Inc., Columbus IT, Fujitsu, Hitachi Consulting Corp., Ideaca,
Junction Solutions and Tectura Corp. are establishing new practices that
focus on delivering retail solutions based on Microsoft Dynamics AX.
Expanding Microsoft Dynamics Communities
Microsoft Dynamics, by bringing its customer community and partner
community closer together to help them get more from their Microsoft
Dynamics software investments, has established an alliance with the
Microsoft Dynamics AX User Group, Microsoft Dynamics CRM User Group,
Microsoft Dynamics GP User Group, and the Microsoft Dynamics NAV User
Group, which are independent user groups based in the U.S. The alliance
will allow members of those groups to seamlessly utilize the Microsoft
Dynamics Community site and bring a significant amount of new,
high-quality content and resources to benefit all community users,
including nonuser group members.