ASUS’ prompt response ensures quick availability of products containing revised 6 Series chipset technology from Intel to expedite service and ensure customer satisfaction.
As part of an overall recovery plan following the detection of the Intel 6 Series chipset design error , ASUS expedited the manufacturing and delivery of new products containing the revised B3 stepping of the Intel 6 Series chipset (Cougar Point). Along with this rapid delivery plan, ASUS also implemented extensive product return and replacement options along with a dedicated service hotline for its valued North American customers.
Based on recent deliveries of revised 6 Series chipsets from Intel, ASUS is excited to announce that updated Intel 6 series-based motherboards are now shipping. This fast response aims to prevent any further inconveniences for our customers and partners.
For motherboards, customers can easily identify revised products by checking for labels showing “New B3 Revision” displayed on the motherboards and their packaging. Additionally, users can verify the chipset version through UEFI or CPUID’s CPU-Z utility.
As Intel indicated the design error only occurs with the SATA 3Gb/s ports on the B2 stepping 6 Series chipset, ASUS has created an online tutorial to help customers clearly identify the unaffected SATA 6Gb/s ports for each relevant product. Additional information can be found at http://promos.asus.com/US/2011/mb/Identify_unaffected_SATA_port.html along with the ASUS SATA Verifier utility, available as a free download, to quickly identify safe-to-use SATA 6Gb/s ports.