Reduce Downtime and Costs with HP Insight Remote Support for Small and Midsize Businesses

HP today broadened its Total Care portfolio with extensions to the HP Insight Remote Support software family to provide simple, reliable and around-the-clock remote support for small and midsize businesses (SMBs).

The new software provides a direct link between SMBs and their HP solution providers, delivering continuous, automated and secure remote event monitoring and fault detection services.

HP Insight Remote Support generates service dispatches for hardware issues detected on HP servers and storage, without the active involvement of staff or support phone calls. As a result, customers avert potential disruptions, saving time and money through faster issue resolution and reduced infrastructure downtime.

HP server and storage availability with HP Insight Remote Support is restored an average of 20 percent faster due to quicker problem detection, better diagnosis and more rapid initiation of repair activities. Cases detected and diagnosed through remote monitoring have a near 100 percent first-time fix rate due to the availability of accurate, detailed diagnostics. HP also unveiled Total Care Business Solutions, offerings composed of HP ProLiant and HP BladeSystem servers, HP StorageWorks storage and HP ProCurve networking. These affordably priced technology packages are configured and tested to help SMB customers lower investment costs and simplify deployment.

Discounts up to 47 percent are available for customers in the United States, Europe and the Middle East on select models of servers and storage bundles. SMB customers in the United States also can receive rebates on discounted server bundles with the new Total Care Access Card.

The new solutions and promotional offers build on HP’s Total Care commitment to address critical concerns for SMBs – capturing cost savings and reducing risks of costly business disruptions.

“HP is making it easier for customers to purchase technology to remain competitive and emerge stronger,” said Duncan Campbell, vice president, Adaptive Infrastructure & Small and Midmarket Business, HP. “These new solutions build on HP’s commitment to prioritize the top priorities of cost-conscious SMBs: management, protection and business growth.”

HP Insight Remote Support

HP Insight Remote Support is available at no additional cost to customers with a valid warranty on HP technology, an HP Care Pack Service or HP contractual support agreement. The software supports HP servers and storage running Microsoft Windows®, Red Hat Enterprise Linux, SUSE Linux Enterprise Server from Novell, and Novell Open Enterprise Server for Netware and Linux.

“Over the past year, SMB customers are looking to mitigate both costs and risk, while the need for remote support tools has dramatically increased,” said Matt Healy, analyst, IDC. “Offerings such as HP Insight Remote Support help address the needs of a market that significantly benefits from doing more with less.”

The solution collects configuration information from each of these hardware devices to proactively resolve problems. The software monitors the hardware to determine if a failure has occurred or a potential problem exists.

“Insight Remote Support ultimately saves us time and money by resolving issues faster and detecting problems to avoid disruption of our business operations,” said John Ponzo, IT analyst, Regional Transportation Commission of Washoe County, Nev. “The benefits of this new software allow for reduced downtime, and if hardware issues occur, we are able to restore and minimize our downtime.”


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