Cute live support is a real-time online chat support that uses AJAX technology. This cost effective tool can help you sell your product online and give superior customer support service. With just the click of the mouse, your web site visitors contact your support team for live assistance through a web browser.
Features of Cute Live Support
· Unlimited operators, Unlimited departments
Create unlimited departments, assign an unlimited number of operators to each department. It’s not a host solution. You own it.
· No monthly or service fees
As a software based solution there are no additional monthly fees, service fees or per operator charges
· Spell Checker
Eliminate spelling mistakes with our powerful spell checker, which automatically outlines mistakes as you type.
· Customizable Visitor Popup Messenger
Upload your company logo and operator photo. Customize operator greeting and system messages.
· Receive an alert
when a visitor clicks your live chat button.
· Canned Responses
With the click of a mouse, you can send pre-written answers to commonly asked questions.
· See all visitors
on your website as visitors move from page to page.
· Proactive Chat
Invite your website visitors to chat with you in a private, one-on-one sales and support environment.
· Chat Transfer
Transfer calls from one operator to the other, for example transfer a customer from a sales assistant to a support operator or escalate a call from an operator to a manager.
· AJAX enabled live chat solution, No page refreshes
Comes with rich AJAX Based Interface allowing you to work smarter and efficiently.
· No additional software is needed.
No special plug-ins, Java Applets, DLL’s or ActiveX Controls needed to be installed to be installed by your users.
· Compelling end-user experience
Cute Live Support has one of the easiest and most intuitive user interfaces ever created. Its unique set of features include rich text, image emoticons, sound effects, user selected fonts, text and avatar icons, and more.
· Fast response time even on a slow connection
Only relevant information is transferred between client browser and the chat sever and only when some action by either side is required, providing for superior performance.
· Graphical emoticons.
Sometimes, one image costs thousands words.
· File Transfer
operators can transfer file to the visitors.