Intelestream, Inc.announced the release of intelecrm 2.0. This exciting new version is equipped with advanced reporting and a host of new CRM features. Since its initial launch in 2008, intelecrm, has rapidly become a top Open Source CRM application enjoying incredible global success. Customers include Fortune 500 companies as well as small to medium sized businesses. The rapid growth of this offering rivals the customer set of some of the most popular proprietary products in the CRM industry.
intelecrm was created on the simple principle of real world users utilizing a real world CRM application. "Executing thousands of CRM implementations gave us the base understanding of what functionality needed to be at the core of the application. Unfortunately, most CRM products focus on the feature set and not the central use cases that the organization needs. intelecrm is the result of executing countless CRM projects and implementing the recurring use cases that consistently surfaced during 90% of all consulting and development engagements. We are excited to see the overwhelming acceptance of the product in the marketplace and will continue to develop rapidly in order to keep steadily ahead of the CRM industry," comments Ray Stoeckicht, Vice President of Consulting Services.
One of the main features for the 2.0 release was the introduction of ireports, a new reporting and analytics engine that provides intelecrm users with the ability to write comprehensive and complex reporting sets, matrix reports, and run-time filters. Customizable reports and dashboards give users greater visibility and improved insight into sales effectiveness and customer behavior. With an expanded number of pre-defined and dynamic reports, ireports allows users to merge data sets from different intelecrm modules. This reporting capability makes it possible to filter customer data in hundreds of ways to gain new insights and information that can help drive sales.
A key benefit of the new reporting engine is for increased analysis and greater administrative control to manage the information flow across an organization while allowing users to tailor intelecrm to meet the unique requirements of their individual role. With cross-module reporting, ireports allows users to quickly design and display custom reports from any intelecrm module in a variety of formats, including line, bar, pie graphs, and many more. With over 70 visualization options, ireports is comparable to the most sophisticated reporting engines amongst other Enterprise CRM applications. "The development of ireports was a major endeavor and the final result was a masterpiece. I have been a part of the development efforts of other Open Source reporting tools and ireports surpasses anything I have ever seen by an indefinite amount. This puts intelecrm at the top of Open Sourcing CRM reporting engines," comments Jason Green, CEO.
Intelecrm 2.0 introduces innovative features that enhance the end user experience. Key functionality enhancements include:
- Tag Cloud Browsing: Manage tagging within a hierarchy structure and empower users with an additional method to query data.
- Star Rater: Rate contacts and leads 1-5 using the rating system. Allows for searches based on rating criteria and enhances internal grading of leads, accounts, and contacts.
- Document Search: Search for keywords within documents attached to the system. Allows PDF, word, PowerPoint, and excel files to become searchable when archived to a specific record. Enhances the ability to retrieve documents based on keywords selected.
- Zip Code Radius Search: Search for Contacts or Accounts within a certain number of miles of an entered zip code. Improves advanced search capabilities and generates locale-centric results based on specified geographic location.