HP Enterprise Services announced that Optus, an
Australia-based telecommunications company, has signed a three-year
agreement to improve the performance and quality levels of key
application support services.
Under the agreement, HP will provide
applications management
for a number of key applications including certain customer billing,
data warehouse and other core systems. Outsourcing these applications
to HP will help Optus improve applications performance, quality and
reliability.
“By streamlining our applications environment, we expect to achieve
significant service level and operational improvements across our IT
portfolio, which will result in a better experience overall for our
customers,” said Lawrie Turner, chief information officer, Optus. “The
new agreement represents a significant commitment in our relationship
with HP. We selected HP for its operational capability, flexibility,
security compliance and experience in managing complex transitions.”
Teams have commenced planning the move of Optus’ current support from a large number of suppliers to HP. Using its
Best Shore
strategy, HP will provide services from the right place, at the right
time. Standardized tools and processes allow for service delivery to be
efficiently and effectively transferred between delivery centers
worldwide.
“Optus needs an agile applications environment to innovate and meet
the changing needs of its customers,” said David Caspari, managing
director, Australia and New Zealand, HP Enterprise Services. “Combining
HP’s deep telecommunications and applications expertise with global
Best Shore delivery capabilities will help Optus to improve application
quality and achieve cost savings.”
HP Enterprise Services is the recently announced brand name for Electronic Data Systems, LLC.
