Most of us have seen the Windows blue screen or some other error on a kiosk, whether on a check-in kiosk at an airport or a ticket collection machine at the local cinema. Kiosk Monitor Watchdog not only prevents these errors from showing, it also reports information back to the network owner and facilitates remote access so that the problem can be resolved.
The solution is comprised of three key components. First the Watchdog, a locally installed program that locks-down the kiosk preventing any local or remote access. It performs automatic remedial actions and continually monitors and logs any pre-configured trigger events or errors. Watchdog is available as a standalone LITE version which can be configured to send email notifications to technicians or engineers. Watchdog PRO is designed for kiosk network owners for whom remote access is essential. It enables remote administration, diagnostics and an optional fully featured support ‘ticketing’ module. It even provides SMS warning functions.
The second component is the Remote Service Manager (RSM) which is installed remote from the kiosks and enables support personnel to see a vast array of information about the kiosks in their network. Graphical representations enable kiosk health appraisals to be made instantly, so that secure remote access can be carried out. The final component is the PLUS! Network. It is the ‘glue’ that binds the whole Kiosk Monitor Watchdog solution together. The PLUS! Network is comprised of hosted secure servers which constantly maintain the integrity of a kiosk network, facilitating the back-up and storage of important data, and providing a secure tunnel by which technicians can remotely operate.
“Consistent with our strategy of offering both SaaS (Software as a Service) and ‘Software plus Services’ solutions, we are offering customers the choice of either a one-off small licence fee for Watchdog LITE or a complete remote administration solution for a small monthly fee” commented Paul Mayer, Sales & Marketing Manager.