Akamai Technologies, Inc., the leader in powering
video, dynamic transactions and enterprise applications online,
announced today that iYogi, the world’s-fastest growing provider of
comprehensive direct-to-consumer and small business remote tech support,
is leveraging Akamai’s Dynamic Site Accelerator solution to power
iYogi’s Global Delivery Platform and help improve the speed, performance
and uptime of iYogi’s online operations and customer interactions.
iYogi’s Global Delivery Platform, iMantra is a unique model
for the delivery of remote tech support for PCs, peripherals, devices
and software applications, and is used to resolve thousands of customer
inquiries and issues every day. For each customer, iMantra documents
every problem, solution and relevant hardware and software
specifications, while capturing the user’s demographic information and
creating a customized behavioral profile. This powerful knowledge base
is used by iYogi’s Global
Tech Experts, who combine their technology expertise with iYogi’s
comprehensive set of tools to deliver unmatched support services while
providing the lowest wait times and highest resolution rates in the
industry.
"Our customers count on iYogi to quickly and completely
resolve their tech issues in their moments of crisis or frustration,
meaning the reliability and performance of our Global Delivery Platform
is of critical importance," said Uday Challu, CEO and Co-founder of
iYogi. "Akamai’s Dynamic Site Accelerator solution gives us the ability
to engage our customers with the delivery of our support tools and
services, leading to both smoother resolutions and increased
opportunities for additional customer transactions."
"iYogi is setting standards for the remote support industry,
offering powerful tools that help customers keep their technology
performing as needed, at all times," said Robert Hughes, Executive Vice
President of Global Sales, Services, and Marketing, at Akamai. "A
consistent, high-performing online experience is paramount for any
enterprise with a global user base. With the Akamai Dynamic Site
Accelerator service, iYogi can increase the global usability of its
tools while positively impacting transactions, revenue, and overall
customer satisfaction."
Akamai’s Dynamic Site Accelerator service is built on Akamai’s
EdgePlatform – a massive network of over 61,000 servers in 70
countries, controlled by network intelligence systems that route
requests, balance load and improve performance. Akamai enables
enterprises to extend their Web sites to the Akamai EdgePlatform, thus
bringing content close to end users. The result for each Web site is
superior performance, greatly increased scalability and higher
availability. Akamai’s Dynamic Site Accelerator service provides these
benefits for all content types – HTML, images, dynamic content, secure
content, personalized content, software and document downloads – while
allowing the enterprise to retain control over how this content is
deployed and handled on the Akamai EdgePlatform.
