- Single point of contact service desk, end-user field support services and managed print services utilizing highly automated service management tools
- Managed print services to optimize the BNSF fleet of printers across the enterprise
- Established automation and process tools to enable fast end-user device recovery, and help increase up-time of end-user devices
- Automation and asset management processes to maintain software compliance and track hardware inventories
Dell Services today announced it has signed a new contract with BNSF Railway (BNSF) to provide end-user computing support, fully-integrated service desk support, field services and managed print services throughout the organization. Under the contract, Dell Services will offer highly automated processes and tools to support end-user devices and develop customized process flows for the end-user computing environment. Dell Services’ automated service management solutions will help BNSF maximize efficiencies and facilitate significant improvements on software and hardware inventories.
Through its services desk offerings, Dell Services will provide a single point of contact for resolving technical issues. To ensure service quality, Dell Services will provide around the clock service desk support, utilizing disciplined workflows, automated process tools and industry best practices to increase efficiencies and control costs.
Utilizing Dell’s managed print solutions, Dell Services will optimize BNSF’s large fleet of printers across the enterprise. Dell’s Managed Print Services (MPS) allow customers to focus on their core business, and not the day-to-day management of a complex fleet of printers, copiers, faxes, scanners and multi-function peripherals. As part of the managed print support for BNSF, Dell Services will provide a central portal for all printing needs that helps save internal resources and reduce the total cost of printing.
Furthermore, Dell Services will provide field services support and hardware and software management through its Software Inventory and Usage Management offering. Designed to simplify client system asset management, the solution helps customers manage IT costs and mitigate compliance risk. A component of Dell’s IT Management Software as a Service portfolio, the offering will enable BNSF to track asset inventory easily and efficiently utilizing Dell’s automated inventory discovery tracking technology.
“As we embark on a new relationship with BNSF, we are proud to support the company with tools that create inventory efficiencies, optimize print resources and enable around-the-clock technical support to help BNSF succeed.” – Peter Altabef, president, Dell Services